Last updated: July 23, 2026
1. Overview
This Refund Policy applies to paid CineVibe subscriptions used to stream content such as Prarambh. Because digital streaming access is provided immediately after successful payment, refunds are limited and handled on a case-by-case basis as described below.
Demo note: The card checkout on this website is a front-end demonstration and does not process real payments. No money is charged or refunded through the demo form.
2. General Rule
Subscription fees are generally non-refundable once a billing period has started and streaming access has been granted. Cancelling your plan stops future renewals but does not automatically refund the current period. See our Cancellation Policy.
3. When Refunds May Be Issued
We may approve a full or partial refund if:
- You were charged twice for the same billing cycle due to a technical error
- You were charged after a confirmed cancellation that should have stopped renewal
- You experienced a sustained service outage that prevented streaming for a significant portion of the paid period
- A payment was made without authorization (subject to verification and fraud checks)
- Required by applicable consumer protection law in your region
4. When Refunds Are Not Available
- Change of mind after watching or unlocking content
- Dissatisfaction with a specific title’s story, cast, or creative direction
- Device incompatibility that was disclosed or reasonably discoverable before purchase
- Failure to cancel before the renewal date
- Requests made more than 14 days after the disputed charge (unless a longer period is required by law)
5. How to Request a Refund
Email billing@cinevibe.com with:
- Registered account email
- Transaction date and amount
- Plan name (Mobile / Standard / Premium)
- Reason for the refund request and any screenshots or payment references
We aim to respond within 3–5 business days.
6. Refund Method & Timeline
Approved refunds are returned to the original payment method. Bank or card statement credit typically appears within 5–10 business days, depending on your provider. CineVibe is not responsible for delays caused by banks or card networks.
7. Promotional & Gift Redemptions
Free trials, promo codes, and gift subscriptions are not eligible for cash refunds. Unused promotional time may be forfeited if terms of the offer are violated.
8. Chargebacks
Filing a chargeback without first contacting CineVibe may delay resolution and can lead to account suspension while the dispute is investigated. Please reach out to billing support first so we can help.
9. Changes to This Policy
We may update this Refund Policy periodically. The “Last updated” date will change when we do. Material changes will be reflected on this page.
10. Contact
CineVibe Billing & Refunds
Email: billing@cinevibe.com
Support: support@cinevibe.com