Cancellation Policy

This Cancellation Policy applies to digital content purchases on CineVibe (movies, web series, short films, and audiobooks) made through cinevibe.co.in and related apps.

1. Nature of purchases

CineVibe sells access to digital streaming content. Once payment is successful, the purchased title is unlocked on your account. These are digital goods delivered immediately (or shortly after confirmation), not physical products.

2. Cancellation before payment completion

• If you abandon or cancel the payment gateway page before payment is completed, no charge is applied and no content is unlocked.
• Pending transactions that are not confirmed by the payment partner may remain as "pending" and do not grant access until marked completed.

3. After successful payment

• Because content access is granted digitally right after a successful payment, purchases are generally non-cancellable and non-refundable once the transaction status is completed.
• Duplicate charges or technical failures (payment deducted but content not unlocked) should be reported promptly so we can verify with the payment partner and restore access or resolve the billing issue.

4. Refunds

Refunds may be considered only in limited cases, such as:

• Confirmed duplicate payment for the same content
• Payment success recorded by the bank/gateway but content not unlocked due to a platform error
• Any other case required by applicable Indian consumer or RBI payment rules

Approved refunds are processed back through the original payment method as per the payment partner's timelines (typically several business days).

5. Account suspension or deletion

If your account is suspended or deleted for policy violations, remaining content access may be revoked without refund. You may contact support if you believe the action was taken in error.

6. How to raise a cancellation or refund request

Please contact us with:

• Registered mobile number
• Transaction / merchant reference ID (if available)
• Content title and approximate payment date/time
• Short description of the issue

Reach us via cinevibe.co.in or shreeinfocs.com. We aim to respond within a reasonable time after verification.

7. Changes to this policy

CineVibe may update this Cancellation Policy from time to time. The "Last updated" date will reflect changes. Continued use of the platform after updates constitutes acceptance of the revised policy.