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Refund Policy

Last updated: 24 August 2026

This Refund Policy explains when CineVibe may issue a refund for digital content purchases made on cinevibe.co.in. It should be read with our Cancellation Policy and Terms and Conditions.

1. Digital products

CineVibe sells access to stream digital content (movies, web series, short films, audiobooks). Access is normally unlocked as soon as payment is confirmed. Because delivery is digital and immediate, refunds are limited.

2. When refunds are generally not available

  • After a successful payment where content has been unlocked and is playable
  • Change of mind, wrong title selected by the user, or dissatisfaction with the story/content
  • Device, network, or internet issues on the user's side after access was granted
  • Account sharing or password misuse by the user

3. When we may approve a refund

We may approve a full or partial refund after verification in cases such as:

  • Duplicate successful charges for the same content and user
  • Payment deducted by the bank/UPI/card but purchase status not completed and content not unlocked, and we cannot restore access
  • A confirmed platform technical error that permanently prevents playback of the purchased title
  • Any case required under applicable Indian consumer or payment regulations

4. How to request a refund

Contact us as soon as possible (preferably within 7 days of the payment) with:

  • Registered mobile number on CineVibe
  • Payment / merchant transaction ID
  • Content title and date/time of payment
  • Bank or UPI reference (if available) and a short description of the issue

Submit requests via cinevibe.co.in or shreeinfocs.com.

5. Review and processing

  • We will verify the transaction with our records and payment partner.
  • If approved, refunds are sent to the original payment method.
  • Bank/UPI timelines usually take several business days after we initiate the refund; exact timing depends on your bank or wallet.

6. Chargebacks

If you raise a chargeback with your bank, please also inform us so we can help investigate. Unjustified chargebacks may lead to account review or suspension.

7. Changes

We may update this Refund Policy from time to time. The "Last updated" date will reflect changes. Continued use of CineVibe after updates means you accept the revised policy.